TERMS & CONDITIONS

1. OBJECT AND SCOPE OF APPLICATION

These Terms and Conditions govern the use of the website www.portugalunknowntours.com (hereinafter, the “Site”) owned by the commercial company PORTUGAL UNKNOWN TOURS LDA with registered office at Rua Afonso Banheiro, Edifício Varandas Mar, D 1 A, Praia das Maçãs, 2705-297 Colares, registered in the National Register of Legal Entities under the unique registration and legal entity number 515038253, (hereinafter, “PORTUGAL UNKNOWN TOURS“).

These Terms and Conditions aim to establish the rules of conduct for the use of the Site, applying to all users of the same, as a Customer or mere User.

It is understood that the “Customer” corresponds to any person who accesses the Site and acquires a product or service through it.

It is understood that the “User” corresponds to any person who accesses the Site, regardless of registration or acquisition of any product.

Browsing the Site, as well as purchasing any reservation through it, implies acceptance of these Terms and Conditions.

The “PORTUGAL UNKNOWN TOURS” reserves the right to alter, edit, or suppress, in whole or in part, these Terms and Conditions, as well as to define new conditions of use, which will take effect after their disclosure on the Site, to which the CUSTOMER may have access by reading the “Terms and Conditions”.

Matters related to your security and privacy, including in terms of personal data protection, are developed in our Privacy Policy which you can consult at Privacy Policy.

2. USE OF THE SITE

Browsing the Site is free and accessible to any visitor, regardless of registration.

However, the online acquisition of any service depends on prior identification of the User on the Site, by indicating their name (first and last), Nationality, address, telephone contact, e-mail and language, with “PORTUGAL UNKNOWN TOURS” being authorized to use said data to contact the CUSTOMER, when deemed appropriate, only within the scope of contracted services, with a view to providing relevant information or clarifying any questions related to the contracted service.

When making a purchase, the User declares to be of legal age and to have the legal capacity to understand and contract the tourism products and transport services of “PORTUGAL UNKNOWN TOURS“, with the sale of any type of product or service to minors being prohibited. “PORTUGAL UNKNOWN TOURS” is not responsible for the acquisition of any service in violation of the provisions herein.

The reproduction, transfer, distribution or storage of the site’s contents without the prior express consent of “PORTUGAL UNKNOWN TOURS” is expressly prohibited, being prohibited for any purpose other than strictly personal use.

It is forbidden to introduce, store or disseminate through the Site defamatory, obscene, insulting, xenophobic and/or any other kind of content that violates the general principles of law and public order.

The CUSTOMER should not use false identities, and must provide their correct personal data and addresses so that “PORTUGAL UNKNOWN TOURS” can properly process reservations.

The CUSTOMER is solely responsible for the accuracy of the personal data communicated to “PORTUGAL UNKNOWN TOURS” and undertakes to enter and inform of any changes immediately.

The “PORTUGAL UNKNOWN TOURS” exempts itself from any responsibility for any delay or impossibility of processing the Reservation resulting from error or insufficiency of the data communicated by the CUSTOMER, namely the date of the service.

3. ACQUISITION OF PRODUCTS AND SERVICES

Through the Site, the User can acquire excursions, experiences, transfers and packages duly identified on the Site, by paying the price identified therein at the time of the conclusion of the contract.

The acquisition of products or services through the Site is done electronically, in the languages currently available and, according to the procedures defined on the Site. The acquisition of any product or service constitutes an express acceptance without reservations of these Terms and Conditions, of which CUSTOMER takes full knowledge in an act prior to contracting the products or services of “PORTUGAL UNKNOWN TOURS“.

Following the acquisition of any online service, a confirmation is issued sent via email, which the CUSTOMER should keep until the date of the service provided.

The prices indicated on the Site are in euros and include VAT at the legal rate in force.

The “PORTUGAL UNKNOWN TOURS” reserves the right to change, suspend or eliminate any of its tourism products or transport services, as well as to change the respective prices, without the need for prior notice and without such fact entailing the obligation to indemnify Users, for the modifications operated.

If, however, any change occurs after the confirmation of the processed acquisition transaction, “PORTUGAL UNKNOWN TOURS” will immediately inform the CUSTOMER, who may choose to accept the new proposal or cancel the reservation.

In case of non-confirmation of payment or non-compliance with these Terms and Conditions, “PORTUGAL UNKNOWN TOURS” reserves the right to cancel the service, even after its automatic confirmation.

4. USE OF PRODUCTS AND SERVICES ACQUIRED ON THE SITE

For access to the services contracted on the Site, the CUSTOMER should be waiting for the guide on the date, place and time confirmed by email, with “PORTUGAL UNKNOWN TOURS” not being responsible for the delay or supervening impossibility of attendance by the CUSTOMER.

5. PAYMENT

The available forms of payment are those expressly referred to on the Site, with no other payment methods being accepted beyond those mentioned.

Payment for products and services purchased on the Site can be made via VISA, Mastercard, American Express or Union Pay card and also via PayPal, with the CUSTOMER having to indicate the respective data, namely the card number, expiry date and CVV code, which will be entered into the respective payment computer platform.

The acquisition procedure will be finalized through the introduction of the data referred to in the previous paragraph and respective validation, after which the proof of payment made by the CUSTOMER will be issued.

After the completion of the acquisition procedure, a confirmation is sent by email from the following email booking@portugalunknonwntours.com which the CUSTOMER should keep until the date of the service on their smartphone/tablet, for later validation, if necessary.

The “PORTUGAL UNKNOWN TOURS” declares that the bank data entered by the CUSTOMER in the system during the acquisition process are not registered in its own computer platforms, not keeping any data regarding payments, with the exception of data that, eventually, may be communicated by the payment platforms themselves.

6. CANCELLATION POLICY

The CUSTOMER may terminate the contract for the acquisition of products or services without payment of any compensation and without the need to indicate the respective reason, except if during the exchange of messages / e-mails the customer refers/indicates that the cancellation is requested due to the impossibility of visiting monuments or stopping points due to extreme weather conditions, Portugal Unknown Tours reserves the right not to accept the cancellation and/or refund of the amount paid, as it has no control over such situations.

This situation applies up to 72 hours before the provision of the contracted service.

Nevertheless, Portugal Unknown Tours undertakes to suggest alternative places to visit.

In other cases, the CUSTOMER may terminate the contract for the acquisition of products or services without payment of any compensation and without the need to indicate the respective reason, provided that the cancellation policy in force is complied with, which includes the following terms:

The customer may cancel the contracted service up to 72 hours before the provision of the same, sending an email to the address booking@portugalunknonwntours.com, and will be reimbursed in full, without any penalty;

The customer may cancel the service up to 36 hours before the provision of the contracted service, sending an email to the address booking@portugalunknonwntours.com, and will be reimbursed 75% of the amount paid, with a penalty of 10% referring to the transaction fee;

The customer may cancel the service up to 24 hours before the provision of the contracted service, sending an email to the address booking@portugalunknonwntours.com, and will be reimbursed 50% of the amount paid, with a penalty of 10% referring to the transaction fee;

Any cancellation of contracted service with less than 24 hours’ notice of the start of the provision thereof, will not give rise to any refund.

After receiving the communication of termination of the respective contract, and upon confirmation by “PORTUGAL UNKNOWN TOURS“, it will provide for the reimbursement of the price paid by the CUSTOMER within a maximum period of 30 days, by credit to the card used during the acquisition procedure.

7. INVOICES

If the CUSTOMER wishes the issuance of an invoice regarding the online acquisition, he/she must make the respective request to “PORTUGAL UNKNOWN TOURS” at the time of acquisition, by sending a communication to the email address booking@portugalunknonwntours.com, and “PORTUGAL UNKNOWN TOURS” will send the invoice to the email address indicated by the CUSTOMER.

8. RESPONSIBILITY

The contents of this Site were placed in good faith and serve exclusively for direct information to Users and Customers.

The “PORTUGAL UNKNOWN TOURS” is not responsible for any damages suffered by Users, Customers and or by any third parties, arising from:

1. Access and or use or impossibility of access and or use of the contents of the Site;
2. Delays, interruptions, errors and suspensions of communications and loss of information;
3. Transmission, broadcasting, storage or delivery errors of the marketed products;
4. Damages caused by third parties or by attacks on the server that affect the quality of its services;
5. Deficiencies or failures verified in the communications network, as well as those caused by the computer system, its networks, programs, computer viruses that may affect the software and or equipment of the Users of the Site, namely, when it does not promote the installation of adequate protection software;
6. Failures in capturing, viewing or using the Site;
7. Unauthorized use;
8. Force majeure causes, such as and namely, any unforeseeable and unavoidable situations, or even if foreseeable were unavoidable, among which and merely by way of example are mentioned: strikes or labor conflicts that prevent or hinder the supply of products or services marketed on this Site, accidents, fires, floods, earthquakes, wars, commercial embargoes, or any type of legislative change.

The “PORTUGAL UNKNOWN TOURS” guarantees the existence of the services published on its Site on the date of the respective consultation and declares to use all means at its disposal to ensure the accuracy and integrity of the information existing herein, not assuming, however, in any case, any responsibility, if the information provided is not accurate or complete.

In case of improper or fraudulent use of the Site, “PORTUGAL UNKNOWN TOURS” reserves the right to proceed with the elimination of any and all registration associated with the User or CUSTOMER, without prejudice to the use of other legal mechanisms at its disposal.

9. INTELLECTUAL PROPERTY

The content of the Site is understood to be all information available to the USER or CUSTOMER, namely, text, images, videos, web design and software.

All the content of the Site, including, but not limited to information, tools, graphics, images or texts, is the exclusive property of “PORTUGAL UNKNOWN TOURS” and is protected by intellectual property rights, under the applicable national and community legislation, and cannot be used outside the conditions allowed on the Site itself, without the prior written consent of “PORTUGAL UNKNOWN TOURS“.

Access to and use of the Site does not imply, at any time, the granting of any right over trademarks, trade names, logos or content.

The “PORTUGAL UNKNOWN TOURS” is not responsible for any loss or damage arising from the usurpation and or improper use of the content of the Site, except for the exceptions provided by law. The content of this Site may not be copied, altered, reproduced, published, licensed or distributed, except with prior written authorization from “PORTUGAL UNKNOWN TOURS“.

10. COMMUNICATIONS

Any requests for information, questions, complaints or communications must be made through the email address booking@portugalunknonwntours.com.

Communications to be made to the CUSTOMER will be sent to the email address indicated by him/her at the time of his/her identification on the Site, with the CUSTOMER obliged to communicate any change to “PORTUGAL UNKNOWN TOURS“.

If the CUSTOMER does not comply with the provisions of the previous paragraph, for the purposes of communications to be received, these will be considered as validly made when sent to the email address initially indicated.

11. APPLICABLE LAW AND JURISDICTION

Portuguese Law is applicable to all matters governed by these Terms and Conditions.

To settle all disputes arising from these Terms and Conditions and respective contracts, the Jurisdiction of the Comarca of Lisbon West is agreed, with express waiver of any other.